Help center

Everyday questions.

Short answers on how Aty works day to day: stock, channels, pricing and collections. If you can't find yours, write to support@aty.lat.

Updated on
Topics
  1. Getting started
  2. Stock and warehouses
  3. Channels
  4. Prices
  5. Orders and collections
  6. Team and permissions
  7. Account and billing

Getting started

Do I have to install anything?
No. Aty runs in the browser on your computer and your phone. The warehouse manager uses it from their phone, with nothing to download.
Where do I start?
With your products and opening stock. If you have a spreadsheet, import it; if not, enter the products you sell most first. Then add your warehouses, your team and, last, your channels.
Can I start with my current Excel file?
Yes. Upload the spreadsheet as it is and Aty recognizes the columns so you can review them before importing. The guide to migrating from Excel lists the recommended columns and the most common errors.
How long is the free trial?
14 days with all the features of the Pro plan, no card and no commitment: create your account and you are in. When it ends, nothing is charged and nothing is subscribed automatically; the account becomes read-only, with all your information still visible, and you keep working once you choose a plan in Settings → Plan and billing.

Stock and warehouses

Can I change a product's stock by hand?
Not directly, and that is on purpose. Stock always changes through a recorded movement (receipt, issue, transfer or adjustment) with its reason and who made it. That way every difference has an explanation.
What is the difference between physical and available stock?
Physical stock is what is in the warehouse. Available stock is physical stock minus what is committed to orders that have not shipped yet. What gets published and sold is the available stock.
How does a blind stock count work?
The person counting writes down what they see without knowing what the system expects. When you review the count, the differences show up, and each one is adjusted with its reason. What was counted, what was expected and the adjustment are all recorded.
Can I have several warehouses?
Yes. Each warehouse has its own balance, and transfers between warehouses are recorded. Starter includes 1 warehouse, Pro up to 3 and Max up to 10; Custom has no limit.
How do I know what to replenish?
Each product has a minimum, and Aty alerts you when stock drops below it. On Pro and above, suggested replenishment calculates how much to order based on actual consumption over the last 30 days, each supplier's lead time and your safety stock.

Channels

Which channels can I publish on?
+OGA, Mercado Libre, Clasipar, Facebook and Instagram, Google Shopping, your WooCommerce or Shopify store and the Aty public catalog. A custom-built store connects through the API. Starter includes 2 connected channels; Pro, Max and Custom, all of them.
If I sell the same product on two channels, what happens?
It is deducted only once from the real stock, and the new number is published on all your channels.
Can I publish less stock than I have on a marketplace?
Yes, with per-channel rules (from Pro). For example, publishing 90% of your stock on a marketplace leaves a buffer so you do not sell the last units.
Does the public catalog show prices and quantities?
You choose. The price can be shown or set to "ask for price", and the quantity can be shown exactly, as in stock or out of stock, or hidden.
Do I need to be on +OGA to use Aty?
No. Aty is an independent product. +OGA is one of the channels you can connect, just like Mercado Libre or your own store.
How do I connect my WooCommerce or Shopify store?
From Channels, in one click. Enter your store address, approve it from your WooCommerce or Shopify admin and you are done. Catalog, prices and stock reach the store within seconds, and every order from the store comes into Aty and reserves the goods.
How often do Google and Meta update?
Google Shopping and the Facebook and Instagram catalog read a product feed that Aty keeps up to date. Google reads it once a day and Meta every hour, so changes show up there at that pace, not instantly.

Prices

Can I have prices in guaraníes and in dollars?
Yes. Each product has its price in ₲ or in US$, and Aty converts using the exchange rate your business sets.
How do price lists work?
Each list adjusts the price for a type of customer (for example, wholesale or installer), and each customer is assigned a list. From Pro, the product × list matrix lets you agree on a specific price for a product on a list.
Can I run promotions?
Yes, from Pro. Promotions have a start and end date, and they can be volume-based, for buying a given quantity or more.
Does the quote keep its price even if the list changes?
Yes. Quotes have their prices frozen until their expiration date.

Orders and collections

What happens to stock when an order comes in?
The goods are set aside and are no longer available for another sale. When you ship, they leave the stock.
Does a quote reserve goods?
From Pro, yes. The quote sets the goods aside for 72 hours and, once accepted, becomes an order.
How is a customer's debt organized?
By age. Payments clear the oldest items first, so you see how long each customer has owed you and what is overdue.
Can I record post-dated checks?
Yes. The check stays in your portfolio with its bank, its number and its deposit date, and later you mark it as deposited or bounced.
Does Aty send payment reminders?
From Pro, you can prepare reminders for customers with an overdue balance. They go out through the messaging channel you have connected; if there is not one yet, they wait and Aty lets you know.

Team and permissions

What roles are there?
Four. Owner, Warehouse, Counter and Administration, each with what they need to do and see.
Can I adjust what each role can do?
On Max and Custom, permissions are tailored to your business. Also, with "View Aty as", the owner can check what another role will see before giving someone access.
Is it recorded who changed what?
Yes. The activity log shows who changed what and when, with what it said before, whether it was a person, a channel, the assistant or the API.
Can the Aty assistant change things on its own?
No. Before changing prices, changing stock or sending an order, it shows you what it is going to do and waits for your approval. And it can only do what the role of the person talking to it can do.

Account and billing

How much does it cost?
There are three plans with a list price (Starter, Pro and Max), in guaraníes per month with taxes included, and a Custom plan. If you pay for the year up front, you pay for 10 months. Prices and the full comparison are on the pricing page.
Does Aty issue electronic invoices?
Not yet. The SIFEN integration is in development. In the meantime, Aty connects through the API to the invoicing system you already use.
Is my data mine?
Always. Reports download as CSV and data is read through the API. You decide which system gets access and with what permission, and you can revoke an API key at any time.
Can I connect another system?
Yes, from Pro. With the REST API and keys you create yourself, webhooks that notify you when something changes, and an MCP server so a language model can query and operate stock with the same permissions.

Bring your Excel.
In the demo we move it into Aty together.

Thirty minutes by video call or at your warehouse, with your products and your channels. No commitment.

Message us on WhatsApp Send us an email

+595 000 000 000hola@aty.lat

We'll message you on WhatsApp to arrange a time.